In the greater DC Metropolitan area a waste management company wanted to track equipment differently. They provide solid waste services, portable toilets for public, private, and government sectors. They also provide waste management programs that require a variety of unique types of equipment. Having been in business for over 40 years, this company has utilized different inventory tracking systems and wanted to be progressive and forward thinking with this shift in inventory management.
Given the different sizes of containers and portable equipment and their need for a daily tracking as their trucks left the yard, they were looking for a system that would manage the process with little to no human intervention. In addition, they wanted to track their existing contracts in tandem with this new inventory management system.
The NOS Sam RFID asset tracking system proved to be the right fit. Existing equipment in the yard was provided an RFID tag. Overhead antennas were installed at the entrance and exit points of the yard. This meant the different pieces of equipment located on the trucks could be remotely scanned as the trucks left and returned. Portable tags and readers were also provided so the drivers could tag existing equipment in the field, creating a seamless onboarding for all assets. In addition, as drivers are on their routes, they are able to scan the existing equipment at the client site as confirmation of the asset location.
The RFID system integrated with the contract and billing system. By making this link, administrative employees could focus on customer service rather than data entry. Data entry errors were virtually eliminated and a detailed history of the equipment/location/length of time at the client site was easily accessible. Contract renewals increased with accuracy and the company’s administrative staff was able to give more personal attention to each client which drove revenue even further.
The opportunity to put this system in place without disrupting daily operation was key to the success of this solution. The different equipment types and unique locations added to the complexity but the portable tags and scanners that are part of the NOS SAM RFID solutions was a perfect match to make this a seamless installation.
The client is enjoying better accountability, faster billing and is more proactive in terms of their contract renewals, all of which leads to increased revenue and more efficient use of staff time.
RFID is the undeniable champion of physical asset management – fast, accurate, reliable, cost-effective, and flexible. Warehousing and logistics have relied on RFID technology for decades. But applying it to the challenge of the “last mile” has proved to be elusive until recently.
As anyone in the industry knows, the last mile – delivering products to the end user – is the most expensive and complex segment of the supply chain. Inventory re-supply, shelf re-stocking, and buyer check-out are labor-intensive. The first breakthrough in a fully automated last mile was Amazon’s 2018 trial launch of its Go checkout-free retail program. Go created a frictionless shopping experience, with shoppers choosing their merchandise and walking out of the store without any active interaction with payment technology or staff.
RFID is integral to the success of “just walk out” technology. Cameras identify objects as they are removed from shelves. RFID readers detect RFID-chip credit cards to ensure merchants are paid for whatever leaves the store. Working together, the cameras and RFID manage a store’s inventory with a real-time speed and efficiency that cannot be matched by less automated means. Amazon Go and similar just-walk-out technologies are expected to expand from $218 million to $45 billion by 2023.
Access to real-time data is what makes RFID such a valuable asset to supply chain operations. Linked to ERP (enterprise resource planning), SCM (supply chain management), and just-walk-out software, RFID provides status updates throughout the manufacturing supply chain, from factory to warehouse to consumer.
RFID helps information and operation work together. The information collected from RFID sources along the chain improves the flexibility and responsiveness of the entire chain. Suppliers can respond to trends more easily, and identify potential supply-and-demand incongruities before they become a problem.
No matter where your business operates in the supply chain – manufacturing, logistics, warehousing, retail – RFID provides crucial end to end management information. Be agile, be proactive, and be confident that RFID-supplied data lets you make better informed decisions.
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Picture this: A hospital acquired new equipment that could tailor asthma medication to each patient’s needs. The marketing team wanted to contact all the hospital’s patients who had asthma. Hospital administration expected the new service to be quite profitable.
However, most hospital patients had been treated for other conditions, not for asthma. The hospital’s electronic records only tracked the treatments the patients received, not other conditions being handled outside the hospital. Many patients’ asthma was noted only on paper documents filled out during admission.
To build a list of asthmatic patients, the marketing team would have to search by hand through every patient’s paper file, to see if they had checked the “asthma” box. Given the number of hours needed to review each and every paper record, the cost to identify prospective patients was roughly the same as the cost of the hospital’s new equipment, deferring ROI far into the future.
This is just one example of how unstructured data (data found only on paper, or in various incompatible databases) locks up information that could otherwise contribute to the bottom line. Structured data – a spreadsheet, for instance – is searchable and sortable with electronic speed. Searching unstructured data requires time-consuming manual efforts.
Document imaging is one of the ways that unstructured data is transformed to searchable, sortable structured data.
Don’t mistake imaging for a .PDF, however. A .PDF is essentially a picture of a document, and it’s no more searchable than the original paper. By contrast, an imaged document can be read by software. Text and numbers can be extracted, sorted, searched, and linked to other data.
With the speed of automation, the imaged information is compiled into a database. It becomes actionable business intel. Every department can access the data, make better decisions, and operate more productively.
Returning to our case-study hospital: Marketing collaborated with IT to spearhead a pilot project, transitioning to imaged patient-admission documents. As they assembled the now-usable data, they realized that they had a treasure trove of marketing information. They stopped missing opportunities to offer additional services to patients who could benefit from them. And that new equipment became profitable much sooner than expected.
If your business has paper records, you have unstructured data. Transform it into structured data, via document imaging, and start monetizing the information.
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In the cliffs of Calvert County Maryland, a local power plant serving over a million households was looking for a new way to solve an old problem in their equipment room. National Office Systems was asked to review the storage challenges and designed a solution that not only solved the initial concern but provided a full lifecycle management process for important and high value assets.
RFID was identified as the primary solution to solve a majority of the challenges. The secondary solution was high density storage to provide quick visible review as well as security for the highest value items.
Our Professional Service Solutions team first inventoried and identified the different items, from simple wrenches to highly calibrated testing and measuring equipment. Secondly, identified the primary sites the items were assigned to (inventory site at plant, calibration lab, ongoing work sites). In addition, the maintenance requirements of service dates, calibration frequency and end of life date were identified. Finally, an RFID tag was placed on each item and all items were added to the RFID database.
The key component to the RFID solution was the overhead RFID readers which were placed at the door of the equipment room. This provided specific data on what was being checked in or out and connected directly to the database software system. Mobile handheld RFID readers were deployed in the field at primary work locations.
The Key Benefits
With a design layout employing the use of small hallway niches, NOS, Inc. was able to provide high-density bi-file filing systems. The systems were able to incorporate both standard locking lateral file cabinets, and open style library shelving. This application allowed maximum storage capabilities in a minimum amount of real estate. Additionally, NOS, Inc. used the modularity of their shelving packages to fit storage shelving into smaller odd shaped rooms, usually with columns interrupting the layouts. This solution gave the firm ample storage capacity in a small footprint.
- Full chain of custody management of assets, management can see at a glance exactly where each item is located.
- Service maintenance procedures could be followed which provides extended life of assets with highest level of performance.
- Calibration testing is done regularly which provides consistent accurate equipment for field use and readings.
- Lifecycle management for each asset was tracked, aiding in reporting for new asset acquisition and financial planning.
While this started as a simple storage challenge, it culminated into a comprehensive solution not only helping the power plant and the community at large (local and national) by providing access to well maintained, calibrated tools which keeps machinery
working for all.
Habits are perhaps the most frustrating aspects of our lives – including our worklife – whenever we start a new year. Every year, our New Year resolutions remind us that acquiring (or breaking) habits is harder than we ever imagined.
Today, whether your workplace has moved to hybrid work, or is fulltime in-person, the new normal requires everyone to develop new habits:
- new health and safety habits
- new WFH procedural habits
- new process and personnel management habits
Knowing what we know about our well-intentioned but fragile resolutions, how do we instill new good habits for the workplace?
Author Andrew Ferebee researches how habits are formed. Any habit has three parts: cue (trigger), action, and reward. Bad habits like smoking or computer solitaire have built-in rewards. Good habits – healthy eating or consistent exercise, for example – don’t have the same kind of immediate rewards.
Let’s examine a hypothetical workplace habit you want to establish. Your offices occupy several floors, connected by stairs and by elevators. You want to encourage employees to use the stairs whenever possible – it’s good for their health and it’s good for your HR-related costs. The cue-action-reward sequence would look something like this:
Cue: An employee needs to see someone or deliver something on another floor.
Action: The employee takes the stairs instead of the elevator.
Reward:The employee receives recognition and a small monetary reward at the end of the month.
If your staffers wear RFID-enabled ID badges, it’s simple to track their travel from one floor to another. And the tracking is automatic, so employees don’t have to record their movements themselves. It’s frictionless data collection – another helpful component of habit-making.
This is just one of many workplace scenarios where RFID can help change behavior. Other examples: Safety-related traffic patterns in offices and warehouses can be tracked with RFID wearables, and rewarded. Re-filing RFID-tagged documents after a WFH project can be tracked, and rewarded.
Forming good habits takes time and patience, as behavior changes incrementally. But with RFID’s simple, frictionless data collection, nudging people towards better habits is easy for you, and easy for them.
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