Culture is important in any organization, but none more so than the culture of an association. By its very nature, an association is people-oriented, and the field of association management attracts “people persons” who thrive in the company of others.
The necessity for remote work during the pandemic was especially hard for association staffers. Within a short time these people-persons felt isolated and unproductive, even as many of the industries they served were reporting greater than normal productivity from their WFH teams.
The hybrid workplace was already beginning to be established prior to the pandemic. But when offices sent employees home, the hybrid office really came into its own. Existing technology, from imaged documents to Zoom meetings, made it possible for remote workers to access people and information resources. When non-digital resources or in-person meetings were necessary, the office was still available.
For associations, the hybrid workplace solves a number of problems:
- By preserving a certain amount of in-person time, the association’s vision and team cohesion is reinforced. On-boarding and mentoring can function easily, and serendipitous “water cooler moments” continue to provide creativity boosts. The organization’s culture can continue to thrive.
- By reducing the head count present in the office at any given time, the organization can reduce its office space, and its real estate and overhead costs – something any association’s finance director can appreciate.
- By adding or enhancing various technologies, the association can support its staff with better data. Document imaging, in particular, creates a searchable database that provides better data understanding, goal-setting, and action plans. Moreover, it makes the data accessible from office or home.
This last point is particularly important for associations. As Mark Athetakis writes in Associations Now, information silos stifle collaboration. Collaboration is at the heart of associations – collaboration between associations and members as well as within then associations themselves. A database of imaged documents breaks down the information silos, making collaborative data available across departments.
Hybrid offices can be the best of all worlds for associations, supporting and preserving their culture through the use of data technology. When technology supports the free flow of information, associations can create actionable goals for the benefit of their members.
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