The pandemic has been a change accelerator in many ways, but few areas have seen more rapid revisions than the workplace. Two trends were already gaining traction before 2020: the open office plan was being reworked to include some private spaces, and work-from-home (formerly termed telework) was spreading beyond a few narrow industry sectors.
Now these trends are rapidly becoming the norm, and they are bringing with them a host of design, operations, and corporate-culture questions.
The End of the Open Plan Office?
A recent survey of tech companies with open plan offices found that fewer than half expected to stick with their open-plan layouts after the pandemic. Yet even with the additional space requirements of private or semi-private workspaces, more than 80% of these companies expected to need less office space in the next 18 months. More than half anticipated entirely eliminating some of their office space.
For designers and facilities managers, these forecasts require a re-working of office space. Reduced storage space calls for space-saving high density storage systems. The noise reduction and privacy of semi-enclosed spaces call for dividing structures like touchless locker systems. Moves to smaller spaces call for office relocation services.
Is WFH is Here to Stay?
Work-from-home (WFH) is now a permanent fixture in workplace operations. Numerous surveys and metrics have shown the productivity advantages of WFH, and businesses are adopting technology such as document imaging, video conferencing, and digital whiteboarding that makes WFH practical.
With the success of WFH, managers and designers are now beginning to ask the big corporate culture question: What is the purpose of an office?
What About Corporate Culture?
As John Seabrook (New Yorker Magazine) writes, this question brings up other questions: “Is [the office] a place for newbies to learn from experienced colleagues? A way for bosses to oversee shirkers? A platform for collaboration? A source of friends and social life? A respite from the family? A reason to leave the house?” The answer, to one degree or another, is “Yes.”
The hybrid office, combining WFH with flexible in-office time, is right on trend. Hybrid workspaces help businesses reduce their office space footprint while giving WFH staff a needed dose of in-person interaction.
However, for a hybrid office to function well, corporate culture has to change many of its former patterns. Many employees worry that decreased “face time” will damage their peer and mentor relationships and diminish their opportunities for advancement. Improved transparency, communication, training, and especially diversity and inclusion policies will build employees’ trust that they are visible, supported, and recognized for their contributions.
Taken together, the trends of the Covid change accelerator can seem overwhelming. National Office Systems is a strategic partner helping you plan and implement workplace designs and technology to adapt to the changes.